Technical Writer

FNA Group is a world class manufacturer of pressure washers and other outdoor power equipment. We are currently seeking a professional Technical Writer to create informative, educational, training, and other technical materials as part of our expanding Technical Services team. This key role will work cross-functionally with our Technical Service, Engineering, Product, Research & Development, and Marketing teams to create technical content that explains complex and comparative information in a clear and concise manner.

Essential Duties

Research and document technical materials for educating and training in-house personnel as well as external customers and end consumers.
Create user-friendly owner's manuals and customer instructions to help consumers understand the set-up, use and care of our products.
Create technical service manuals and other communications to help service technicians diagnose and repair our products.
Manage updates and revisions to technical materials including owner's manuals, technical manuals, written scripts for videos and other forms of media.
Create the content for product manuals, quick setup guides and technical service documents in collaboration with legal compliance, engineering, quality and service teams.

Qualifications

Associates degree in Creative Writing, Technical Writing, Communications or related field; or minimum of two years of equivalent work-related experience of proven technical writing in creative styles for multiple audiences.
Strong mechanical knowledge and experience is needed, with an understanding of factory assembly line procedures preferred.
Excellent written and verbal communication skills with strong attention to detail is critical.
Microsoft Office 365 is expected; including MS Word, Excel and PowerPoint.
Ability to work independently while effectively collaborating with different departments.
Proficient knowledge in small engine and/or outdoor power equipment is a significant plus.
Additional proficiency with InDesign CC, Photoshop CC, or Illustrator CC a significant plus.
Graphic design and photography experience is a plus.