Technical Writer

Mangopay’s mission is to power the payment infrastructure and payment operations of the world's biggest and most exciting marketplaces & platforms.

We empower all marketplaces and platforms by providing them with powerful and flexible payment and regulatory solutions. Since 2013, we have accelerated the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms like Vinted, Rakuten, Chrono24, La Redoute, Wallapop and 2,500 + more.

Our team of over 400 talents is spread across Europe, with main offices in Paris and Luxembourg. Marketplaces and fintechs are thriving and we are looking for outstanding profiles to tackle some of the most ambitious challenges in our field and contribute to our robust growth. We are proud of our diversity and are committed to employee well-being, inclusion and equal opportunity. Working at Mangopay means joining a dynamic, flexible and fast-growing organization.

Job Description

The Experience team at Mangopay has the exciting mission to build, launch and iterate best-in-class platform experiences for our end-user clients (marketplaces, fintechs and other platforms). A critical part of Experience is enabling developers to easily and efficiently integrate Mangopay, regardless of their use case. Getting this right is vital to the growth of Mangopay.

We are looking for an experienced Technical Writer who will bring precision and consistency to our documentation and ensure good understanding of our technical solutions.

Collaborating with stakeholders across the business, the Technical Writer will help us to enhance the developer experience and to define a new level of excellence in payment solutions for developers.

What will you be responsible for?

Creating technical content that shows developers how to use Mangopay and how to get the most out of their Mangopay implementations
Owning the writing process of technical articles, tutorials and release notes
Participating in defining a documentation strategy and process: organization, tone of voice, writing guidelines, design
Develop new documentation formats
Collaborating with our Marketing and Academy teams to create blogs, white papers, and other publicly available content

What do we expect from you?

At least 2 years of in-depth work on technical products, as a Technical Writer, Customer Success Manager or Software Engineer. Ideally in fintech or on SaaS products
Excellent written communication skills in English
You are attracted to new technologies and coding (even if you are not a developer yourself). API or SDK are not strange words for you
Product-oriented and user-centric mindset are welcome
Be collaborative, meticulous and passionate

Recruitment process

HR Call
Interview with the Lead Product Manager
Use Case (to be prepared at home)
Interview with the Head of Product
A last informal meeting with another Product Manager and a member of the Content Team