Technical Writer

Are you looking for a company who believes in world class employee culture and focuses on growing YOU professionally?
Welcome to Alpine Intel, a leader in the property insurance intelligence industry. We are currently seeking a Technical Writer to join our growing team in Charlotte, NC.
Do you relish taking complex information and explaining it in simplistic and straightforward terms? Are you excited by how systems function and get a thrill from researching to build your knowledge base? How cool would it be to utilize your technical and written skills to dissect damaged systems, figure out what is wrong, and explain your conclusion; all to help settle a claim for someone just like us?
Alpine Intel is responsible for coordinating damage assessments with local technicians and end-users and writing a report so adjusters, our customer, can settle their claims across the United States. The Processing Department writes our final reports which detail the cause of damage, repair vs replacement recommendation, and cost.
As a technical writer, you will work closely with our field technicians to review and analyze all of the information from the assessment, conduct additional research, and write comprehensive reports for the insurance carriers. Day to day, the processors take factual information and organize it into intelligible, logical, and formatted reports to send to our clients. The insurance carriers rely on the accuracy of our final reports to come to settlement for their specialty and complex claims quickly and fairly.
What Does Alpine Intel Offer You?

Remote Schedule
Competitive Compensation Package
Bonus Opportunity
Career Growth
A Diverse & Positive Work Environment
Professional Development
Employee Referral Bonus
Medical, Vision, and Dental Insurance Coverage
401K with Match
HSA and HRA (Employer contributions)
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short-Term and Long-Term Disability
Tuition Reimbursement
Paid Time Off and Holidays

Minimum Requirements:

You are ambitious and looking to grow yourself as a professional while growing alongside our company.
It is preferred that you have a bachelor’s degree in English, Communications, or a related field.
You are motivated by metrics and thrive in a competitive team environment.
You have distinguished written communication and grammar skills.
You have practice in maintaining a positive attitude in customer service roles.
You pay close attention to detail.
You set a standard for yourself in being punctual for your scheduled shift.
You are coachable and open to feedback.
You are ready to be a sponge to information, learn, and execute.
You are not afraid to handle frustrated callers with grace.
You adapt quickly and smoothly to process changes and platform updates.
Your pride yourself on your reliability, follow through, and teamwork.
You are accomplished in Microsoft Word and Excel.
You are able to pass a federal and criminal background check.
You are authorized to work in the United States and do not require work authorization sponsorship by CCG IQ for this position now or in the future.

Key Responsibilities Include:

Interface with field technicians to review and interpret assessment findings.
Utilize automated estimating systems to prepare “repair vs replacement” appraisals for property damage.
Compose final reports based on the assessments and industry best practices.
Answer clients’ questions in detail regarding the reports.
Be detailed in all notations to properly communicate to the team.
Build and maintain relationships with the assessing technicians.
Produce a three-day turn-around-time per claim to ensure absolute customer satisfaction.
Answer inbound calls and be attentive in addressing each individual claim.
Handle or field end-user customer service escalations, as required.
Provide timely internal progress reports to the Alpine Intel Management Team.
Perform other duties as assigned.

Physical Requirements:

Ability to work in a remote environment and uses a computer, telephone and other office equipment as needed to perform duties.
Regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 25 pounds.