Technical Writer

At Silent Eight, we develop our own AI-based products to combat financial crimes that enable things like money laundering, the financing of terrorism, and systemic corruption. We're a leading RegTech firm working with large international financial institutions such as Standard Chartered Bank and HSBC. Join us and help make the world a safer place!

As Technical Writer at Silent Eight, you will deliver a stellar end-user experience regarding access to and presentation of product and technical documentation. Working across the organization, you will partner with the business to employ a standards and best practices mentality in producing high-quality publications. You will be a technical and practices leader, as well as a contributor. Most importantly, you will build and deliver an awesome user experience.

Key responsibilities:

Responsible for the documentation roadmap including driving project plans in accordance with product release schedules
Pair with Engineering and Product Management leads to identify and optimize resourcing assignments and priorities
Promote a standards-focused practice that implements optimized publication and technical solutions
Document business and technical requirements to communicate system processes to stakeholders
Organize all materials and documentation according to standards of clarity, style, accurate terminology and conciseness
Develop a solid understanding of all processes and code important to the organization, as well as all clients and their lending products
Standardize and make changes to materials prepared by others to enhance readability
Support the organization in the development of systems analysis and documentation processes to include style guidelines for technical design structures, functional requirements and technical specifications
Other duties as assigned

Requirements:

Bachelor's degree in information systems or computer science, technical communications/writing, or similar degree
Minimum of 1 year of documentation or technical writing experience
Experience with documentation tools, including: (MadCap Flare, Snagit, Jira, Robohelp, Adobe Framemaker)
Ability to manage multiple projects and priorities, tasks and coordinate various channels of communications at the same time
Innovative, solutions-oriented, and collaborative