Community Moderator

Bringing readers closer to our journalism and journalists is a key pillar of The Telegraph’s subscriber-first engagement strategy. As community moderator, you will be part of a team responsible for cultivating The Telegraph’s commenting community.

You will work with community and other editorial teams to improve the quality of below the line interactions, ensuring readers' comments are constructive and respectful, while defending the principle of free speech.

This is an ideal role for an early-career journalist or community manager who wishes to develop their editorial and community skills within a supportive, collaborative environment.

Key responsibilities

Moderate all flagged comments and user generated content (UGC), ensuring that approved content does not breach The Telegraph's Community Guidelines.
Maintain a high level of engagement on applicable Telegraph platforms and take positive steps to nurture an environment conducive to constructive debate and discussion.
Monitor user activity and when terms of use are breached, issue suspensions to offending users.
Over time, develop a deep familiarity with the Telegraph's commenters, understand the range of views they share, spot the issues and stories that generate discussion and regularly share these insights with colleagues.
Use your growing understanding of commenters' views to contribute to Telegraph journalism and further develop your editorial skills.
Identify and escalate where necessary any legal issues, problematic trends or irregular activity in our comments section and on other platforms as appropriate.
Help shape and improve The Telegraph's commenting strategy, policies and processes, working closely with the Head of Editorial Community, Legal, external service providers and others as appropriate.
Manage all email contact received, using approved templates and adhering to agreed service levels and quality standards.
The desk will be covered from 7am-10pm midweek and from 9am-5pm at weekends, so you will work on a rota basis which reflects these hours.