Account Manager, Direct Sales

The Account Manager – Middle Markets is responsible for managing all aspects of the relationship with a defined set of customers. The Account Manager –Middle Markets is responsible for retaining and growing the existing contract revenue (in existing buying centers) and will also initiate sales activity with new buying centers, either independently, or working with Sales Specialists and/or Senior Sales Executives. Responsible for all areas of account management, including the development of good account understanding, clients’ businesses and resolving issues in a timely manner; understand competitor solutions the client is using and the client’s current and developing needs. Responsible for ensuring appropriate levels of customer training and awareness. Must identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities. Must maintain accurate and appropriate client records within the Company’s CRM. Ideally, the Account Manager – Middle Markets has a strong understanding of the industries and businesses within the set of customers. The Account Manager – Middle Markets will communicate with clients mainly through telephone and email.