Lead Communications Consultant - Customer Communications Writer

Wells Fargo is seeking a Customer Communications Writer to become part of a new Customer Service Communications team within the Consumer and Small Business Banking (CSBB) Marketing Business Excellence group. Learn more about the career areas and lines of business at wellsfargojobs.com. This newly formed team partners with Product and Operations Communications groups across CSBB and related organizations and will be charged with elevating CSBB Customer Service Communications across multiple channels, by applying a consistent customer centric approach, voice, and manner to service communication touchpoints to drive a more consistent customer experience over time. While the team's role will focus initially on the Consumer Banking area, accountability for Small Business Banking is expected to follow. This role will have specific accountability for writing, assessing, and editing, new and existing service communications as well as guiding partners toward consistent and effective approaches, and developing, updating, and maintaining servicing communication guidelines.