Procedure Writer

Wells Fargo is seeking a Procedure Writer for Enterprise Complaints and Remediations. Learn more about our career areas and lines of business at wellsfargojobs.com .

You would be responsible for composing and formatting web content, process and policies, materials, manuals and documentation in accordance with WF standards and brand while collaborating with clients or business subject matter experts to understand business changes and audience needs.

In This Role, You Will

Participate in establishing documentation guidelines and procedure audits
Review regulatory changes or partner with regulatory change agents to proactively identify required updates
Maintain document library or repository and update tables in appropriate systems
Review changes to business operations for potential impact to other documentation or resources
Create, edit and format moderately complex to complex internal manuals, materials, or other documentation related procedures and policies
Publish moderately complex web content in accordance to standards
Present recommendations for resolving moderately complex to complex problems and projects
Assist others to resolve process gaps, providing input and suggestions based on observations
Research, review and translate technical information to users
Provide guidance to less experienced staff
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Partner with subject matter professionals to understand business needs as it relates to procedures

Required Qualifications, US:

2+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Strong attention to detail and accuracy skills
Excellent verbal, written, and interpersonal communication skills
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams and SharePoint) skills
Strong collaboration and partnering skills
Have a sense of urgency
Strong time management skills and ability to meet deadlines
Ability to take on a high level of responsibility, initiative, and accountability
Knowledge and understanding of writing, editing, coordinating, and publishing sensitive documentation
Strong research and documentation skills
Process documentation experience
Ability to influence across all organizational levels, particularly senior management
Strong relationship management skills
Experience with Wells Fargo complaints management process

Job Expectations:

Onsite presence in a hybrid arrangement

***Only hiring in the locations posted on the role at this time.