Executive Editor, Customer Marketing

We support each other’s success. We take it as both an individual and a team responsibility to foster an environment of support and learning. We are resources to each other; we share knowledge regularly, share feedback freely, and coach each other as peers. We support each other through challenging situations, pick each other up when we make mistakes, and celebrate our wins together.

We take the time to understand and listen to each other. We create space for people to offer different (and sometimes differing) perspectives, and incorporate that into our decision-making. We look to highlight our individual strengths and find ways to incorporate them into our research practice.
We are flexible. We have the flexibility to approach our work using the techniques and methods appropriate to the problem at hand. At the same time, we can rely on the systems and guidelines that we’ve developed to feel more confident that their decisions fit within our strategic direction.
We are collaborative. We gather perspectives from our customers, our stakeholders, and our colleagues to help make informed decisions about the direction of our experience. We have a seat at the table, and we use it to facilitate richer discussions about our customer’s needs.

Responsibilities

Lead editorial content production for Thomas and Thomas Industry Update, our daily email newsletter. Brainstorm article ideas, assign stories to freelancers, and edit daily content for a manufacturing audience.
Edit case studies, video scripts, ebooks, and advertorial content with the goals of accuracy and editorial consistency across Xometry and Thomas.
Fulfill advertising campaigns alongside an advertising operations and project management team.
Develop an editorial calendar of thought leadership content for supply chain, procurement, and manufacturing professionals.
Write and execute quarterly user surveys and develop survey reports.
Manage an editor and a team of freelancers.
Coach other writers and editors.
Write copy for marketing emails.
Be a steward of our team culture and help cultivate a respectful, productive, and engaging work environment on the team.

Who You Are

You have strong communication skills. You are a strong advocate for readers, and you can effectively describe your approach and your editorial decision-making to stakeholders.
You have experience managing editorial calendars. You’re comfortable assigning stories and meeting deadlines.
You are comfortable working with standard digital CMS platforms, including Wordpress, and basic content performance metrics, including email engagement rates.
You have strong writing and editing skills. You’ve written for digital platforms, and you have an eagle eye for accuracy and style.
You’re a strong writing coach. You offer constructive feedback in a respectful and timely manner.
You work well with external clients. You are comfortable being customer-facing, as necessary, and know how to work effectively with clients to drive better outcomes.
You’re curious about different subjects and content experimentation. You don’t need to be a subject-matter expert, but you have some familiarity with supply chain and manufacturing topics and the aptitude and enthusiasm to learn more.

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