Podcast Would you let your banker see you in your pajamas? Yolande Piazza, the chief executive of Citigroup's innovation unit, describes its unique method of gathering feedback about its apps from customers. Her Citi FinTech team watches while customers use the technology at home, sometimes in their pajamas. Piazza also talks about how she wins over people inside the company who are resistant to change and how her unit blends cultures, with both traditional bankers and Silicon Valley types...

Podcast Karen Mills, former head of the Small Business Administration, says the glut of online lenders can be a boon for entrepreneurs by helping them obtain funds quickly. But the lenders still need to be more transparent about their rates and fees, and regulations would help. See also: BankThink Fintech charter should be paired with beefed-up borrower protections