JP

Jess Pingrey

Some notable companies I work with or have written/edited for include Apple Insider, The Growth Machine, Digital Gravy, Samewave, The Run Experience, SuperFat, TopInterview, and more.

https://jesspingrey.journoportfolio.com/

Publications

  • Fortune Recommends
    5 articles

Writes Most On

RevenueGrowthCRMCustomerRetentionCustomerServiceCRMSystemBusinessMetricsSalesSubscriptionServicesCustomerLoyaltyMarketingLeadManagementLoyaltyProgramsBusinessSoftwareRetentionStrategiesBusinessStrategyCustomerRelationshipManagementChurnRateSalesPipelineCustomerExperienceBusinesstoolsSalesProcessBusinessGrowthDataAnalysisSAASCRMSoftwareCustomerInsights
  • —Fortune Recommends
  • What is churn rate? The key metric to customer retention
    7 May 2024—Fortune Recommends
    Getty Images Many metrics go into analyzing customer retention rates, and churn rate is crucial to understanding why customers stop using your product or service or stay with you long-term. In this article, we explain why businesses must understand, calculate, track, and decrease their churn rate to retain customers and grow revenue. What is churn rate? Churn rate is a business metric that measures the percentage of clients who decide to stop using your product or service, such as not...
  • —Fortune Recommends
  • What is CRM? The ultimate guide to customer relationship management
    7 May 2024—Fortune Recommends
    Customer relationship management (CRM) strategy involves using business software that helps professionals and teams optimize communications with prospects and clients to drive sales, foster customer retention, and boost revenue. In this guide, we explore the benefits CRM tools offer businesses and an overview of how they work. We also dive into which professionals should consider a CRM system and how much you can expect to pay for one. What is CRM software? CRM software is a business tool...
  • —Fortune Recommends