According to research published by IATA, airport passengers’ top priority for post-pandemic travel is convenience. The study found that 75% of passengers want to use biometric data instead of passports and boarding passes, and over a third have already experienced using biometric identification in their travels – with an 88% satisfaction rate. Convenience is just one of the considerations that airports must take on board as they strategise for 2023 – but what else is on the list? We hear from...