Coronavirus (COVID-19) has swiftly exposed the vulnerability of supply chains. For most IT organizations, that fragile ecosystem includes providers of critical IT services. Service problems were already emerging as an issue for outsourcing customers surveyed by Everest Group prior to India’s shutdown. As of April 1, 14 percent of respondents were reporting major business disruptions and another 21 percent were seeing the beginnings of serious issues. More than half had seen minor...

It’s a hard truth of the digital age: Capturing and keeping another person’s attention is getting more difficult. While the empirical evidence on the average person's attention span during a presentation is limited, the phrase "death by PowerPoint" rings all too true. IT leaders know from experience that audiences lack patience for ineffective speakers. That’s why it’s more important than ever for all of us to be thoughtful about how to deliver information. [ Which IT roles are vanishing?...

It’s a hard truth of the digital age: Capturing and keeping another person’s attention is getting more difficult. While the empirical evidence on the average person's attention span during a presentation is limited, the phrase "death by PowerPoint" rings all too true. IT leaders know from experience that audiences lack patience for ineffective speakers. That’s why it’s more important than ever for all of us to be thoughtful about how to deliver information. [ Which IT roles are vanishing?...

IT leadership has never been more important to overall enterprise performance than it is today. If you’re doing your job right, you’re likely having a positive impact on business revenue. But what about your own top line? Compensation is not the only source of satisfaction for CIOs and other IT leaders. However, making sure your value is reflected in your paycheck is critical not only for your current happiness but also for your future career plans. Ideally, an IT executive’s contributions...

IT leadership has never been more important to overall enterprise performance than it is today. If you’re doing your job right, you’re likely having a positive impact on business revenue. But what about your own top line? Compensation is not the only source of satisfaction for CIOs and other IT leaders. However, making sure your value is reflected in your paycheck is critical not only for your current happiness but also for your future career plans. Ideally, an IT executive’s contributions...