Steve Tengler is a user experience (UX) director at Altia, Inc. He spent over 20 years in automotive design at OnStar, Nissan and Ford. Every so often, the media tells us about an automotive manufacturer on the cusp of delivering wireless, cooperative systems. The reader immediately thinks of Knight Rider, and wanders through a fantasy of connected car heaven. However, this type of news is often miles from accurate; connected car offerings in the near-to-distant future are a different...

As previously said best by Steve Jobs, “The broader one’s understanding of the human experience, the better designs we will have.” And the better the design, the more your company will thrive. But how can we clarify some basics of User Experience for the masses? The easiest and obvious point of reference is pop culture; something to which we all can relate. My first inclination was to make this article “Five User Experience Lessons from Star Wars” since, at my core, I am a geek. But that’s...

Maybe you’re an executive who doesn’t truly understand all the forces at play within the mobile phone market who needs a definition of responsive design along with associated justifications for its use. Or, you might be a user experience designer who simply wishes to create that cool, intuitive webpage, but who can’t quite navigate all of the potholes created by proliferating browsers and varying screen resolutions. Perhaps you’re a marketeer (not to be confused with a musketeer) who must...