Alex Irvin | Source | Founder, CMO at eCosmetics
Alex Irvin
Alex, who previously served as the marketing head at 1-800-PetMeds, has co-founded an e-commerce firm called eCosmetics. During his tenure at 1-800-PetMeds, Alex and his partner were instrumental in elevating the company's revenue from $20 million to $300 million over a period of 17 years. At present, eCosmetics offers around 60,000 active products and has been thriving ever since its launch, with a consistently expanding customer base. By providing outstanding customer service and a vast selection of products, eCosmetics aims to eliminate the need for customers to shop at multiple stores.
-
We’re a lot smaller, and so we are more nimble. If you place an order with one of the big companies, it is highly unlikely that you are going to be able as a customer to get in touch with someone that can help answer a question. If you call us even with something you are just curious about with regard to our products, that call is going to be answered immediately. You are going to speak to somebody who is right here in this building, so we offer a distinctly personal touch in customer experience that you just can’t get elsewhere.
-
Alex Irvin of Ecosmetics on Prioritizing Service and Selection in E-commerce | Wealth of Geeks
March 23, 2023 Even pre-pandemic, the digital revolution and the advent of the internet had long ago made online shopping the preferred means by which many
Article
-
eCosmetics
Founder -
eCosmetics (https://www.ecosmetics.com/)
Founder, CMO