Alex Ugarte | Source | Operations Manager at London Office Space
Alex Ugarte
Operations, digital marketing and commercial real estate professional specializing in B2B business ops, outreach and content marketing, copywriting, on/off-page SEO, CRE trends and analysis, and providing expert commentary on these areas.
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London Office Space (https://www.londonofficespace.com/)
Operations Manager
started Apr 2022
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Can An Employer Dictate When You Take Your Holidays in 2024?
We explain what the law says about employers deciding when staff can take holiday, what rights employees have, and whether restrictions exist for certain jobs.
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Quiet Quitting Demystified: How to Spot and Prevent it For Good
Quiet quitting is among the latest silent trends stumping employers. Discover what’s causing it, how it impacts your bottom line, and what you can do about it.
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8 Skills You Need To Lead Successfully In A Matrix Organization
Navigating leadership in a matrix organizational structure can be difficult. Thankfully, with these tips from leaders and business experts, it doesn't need to be.
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Recognizing and Combating Toxic Productivity in the Workplace
Alex identifies toxic productivity through overworking, irritability, and declining work quality. Causes include high-pressure environments and job insecurity. To combat this, Alex suggests promoting a results-oriented culture, setting clear work-life boundaries, and encouraging regular breaks. He also highlights the importance of support through employee assistance programs. -
AI in Business: Current Strengths and Future Potential
Alex highlights that AI excels in handling routine queries and automating tasks, providing instant support. However, it struggles with nuanced, personalized conversations. To bridge gaps, improvements in natural language processing and hybrid models combining AI with human empathy are essential. In the next 1-5 years, AI is expected to handle complex queries better and offer more personalized experiences, but the human touch will remain crucial. -
Managing Absences: Insights from London Office Space's Operations Manager
Alex highlights the challenges of unplanned absences, especially in a small team. He emphasizes the need for straightforward yet flexible policies, adapting to new regulations and expectations post-COVID. Cross-training and clear communication are key to minimizing disruption, ensuring smooth operations even during unexpected absences.
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It’s well-known that past customer reviews significantly influence potential new customers, as prospects are now much more inclined to do their research. But reviews also directly improve search rankings. When businesses actively solicit reviews from satisfied customers and respond promptly to all reviews, positive or negative, it demonstrates a commitment to customer satisfaction and improves trust factors.
