Alex Weishaupl | Source | Managing Director at Protiviti
Alex Weishaupl
Alex is the Managing Director at Protiviti, a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Alex is a digital design executive with a deep history of helping clients envision, build, and evolve customer experiences that help their organizations find and deliver on their vision and purpose to build rich connections with their audiences – both external and internal. With a multidisciplinary team of designers, content creators, technologists, and data scientists, Alex and his create products and services that those customers depend on.
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Protiviti
Managing Director
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10 tips to enhance and promote self-service platforms
If companies listen to customers and remain consistent across channels, they can improve and promote self-service platforms. Follow these self-service tips.
Article
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The original sin of most self-service programs is they're built primarily to minimize cost to serve by holding customers at arm's length, and customers feel that.
