Our starting point is to put the customer first and try to think of banking from the customer’s point of view. We look at what the customer will want to do with the service and the features they want, then we go back and figure out how to deliver that.
In a Nutshell: Traditional banks use legacy systems to provide an operational foundation with proven success. But these costly systems lack the agility needed to adjust to a changing marketplace. While many institutions spend billions of pounds each year to roll out their digital initiatives, Starling Bank spent only £15 million to create the infrastructure of …