Andrea is the Chief Customer and People Officer at Betterworks. Andrea is a customer experience veteran with nearly 25 years’ experience. She has successfully led teams responsible for driving business growth, customer retention, and exceptional customer experiences.
Operating without bias should be the goal of every organization, and HR should be leading the way in that effort. It's especially important to teach managers how to use data to eliminate [bias]—for example, if the data show that those in a corporate office are being promoted and those in remote locations are not.