Andrei Papancea | Source | CEO, Chief Product Officer at NLX

Andrei Papancea

CEO, Chief Product Officer at NLX
On the record
Represented by:
Share profile 
Bio
Edit

Andrei is CEO & CPO at NLX, our Swiss-army knife for all things natural language-related. He built the Natural Language Understanding platform for American Express, processing millions of conversations across AmEx’s main servicing channels. Part of the Andrei-Vlad brother team, his first development was an app that delivered curated, high-quality gifts. Andrei is a creative guru, steering his ideas through 21st century technology to realize innovation. As Director of Engineering, he deployed AWS across the business units of Argo Group, a publicly traded US company, and successfully passed the implementation through a technical audit (30+ AWS accounts managed). He teaches graduate lectures on Cloud Computing and Big Data at Columbia University. He holds a M.S. in Computer Science from Columbia University.

Recent Quotes
Sign up to view all

  • For us, it is very important whenever we integrate anything is that we give our customers control. Obviously, when it comes to the GPT-3s and ChatGPTs and any type of large language model-driven AI, those guardrails are quite important. I’ve been on a little bit of a speaking tour with some our largest customers over the past couple of weeks, walking them through what the integration is but then also putting out the disclaimers and the yellow flags of ‘Hey, here are some controls you can put in place. You can specify, for instance, exclusions and topics…don’t do this and don’t do that,’ which can be easily digestible by an end user. But then also showing them that the open-endedness of what you might get back could be detrimental to one’s brand. So, use it cautiously.

Media
Sign up to view all
Employment
Sign up to view all
  • NLX
    CEO, Chief Product Officer