Andrew Heath is Managing Director, Utility Practice at J.D. Power. Dr. Heath has more than 30 years of experience working within the utility sector in both the United States and the UK. Prior to joining J.D. Power in 2011, he was the director of customer satisfaction services at E Source. Additionally, he launched and directed the company’s benchmarking studies for electric and gas company websites and interactive voice response units. Previously, he was acting Chief Information Officer at Powergen, now E.ON, where he developed the company’s UK e-business strategy.
Between the massive weather event in Texas and the overall heightened sense of anxiety among consumers who have been spending more time at home and consuming more water, the past year has put local water utilities to the test.6 September 2021