Andy O’Dower | Source | Vice President of Product Management for Voice, Video, Flex at Twilio
Andy O’Dower
Vice President of Product Management for Voice, Video, Flex at Twilio
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At the helm of Twilio's Voice, Video, and Flex product lines, Andy's focus is on pioneering VoiceAI and Conversational AI innovations that redefine customer interactions. Overseeing a significant business segment, they are committed to empowering developers and customers globally with cutting-edge APIs. His role extends beyond product management, as a mentor at Techstars, where he leverages more than 20 years of experience to guide budding entrepreneurs in areas critical to startup success, including product development and UX.
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Twilio
Vice President of Product Management for Voice, Video, Flex
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AI Chatbots: Overcoming Barriers to Revolutionize Customer Service
Andy highlights "unrealistic expectations and lack of transparency" as barriers to AI chatbot adoption. He predicts AI will complement and replace human agents in some industries by 2028. Ethical concerns include transparency and bias mitigation. Common mistakes involve lack of real-time data and continuous refinement. Andy advises businesses to build flexible architectures for scalable AI deployment.
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