Ani Koch | Source | Principal Sustainability Design Consultant Population Health at Blue Cross an...

It initially started, actually, as a Frequently Asked Questions. As we got deeper into it, we realized, Oh, this is more than a fact sheet. We actually need some expertise in this area. We need to start assessing how we're going to address this topic overall. The first thing we focused on was getting it right on the inside. We focused on educating ourselves, reviewing our policies and procedures, and ensuring that we were really showing up as the employer.