Ankur Sinha | Source | Chief Technology Officer at Remitly
Ankur Sinha
Ankur Sinha is Chief Technology Officer of Remitly. Since joining the company as CTO in February 2022, he has driven Remitly’s overall technology strategy in an effort to make international remittances more accessible, more transparent, and more cost-effective.
Ankur’s career began in a start-up working alongside his industry veteran father and brother, where he learned the ropes of building and scaling new products—while doing every possible job for their customers. This customer-focused perspective is at the core of Ankur’s approach to both innovation and building great teams.
Prior to joining Remitly, Ankur served as an Engineering Director at Google where he oversaw commerce technologies in Google Cloud. Before Google, he spent 12 years at Microsoft Corporation, most recently serving as Senior Director for multiple Microsoft services & experiences. Ankur was also Co-founder and Chief Technology Officer of India startup, RA Systems. He holds a B.S. in Information Technology from Dr. APJ Abdul Kalam Technical University.
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Remitly (https://www.remitly.com/us/en/home)
Chief Technology Officer
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Payments Dive: Why generative AI experiments fail
CIOs shouldn’t lessen their expectations for the technology but rather know how to move forward, either by tweaking plans or cutting the cord on a project altogether.
Article
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“Ankur Sinha, chief technology officer of Remitly, a digital money transfer service that helps immigrants send money to families abroad, said AI agents must prioritize customer trust over operational efficiency as FinTech companies race to deploy the systems. 'Efficiency gains may impress shareholders, but trust is what wins customers,' he said. 'The true ROI of agentic AI lies in its ability to deliver consistent, reliable experiences that build loyalty over time.' The digital payments company, which operates in more than 170 countries, is developing AI systems that recognize cultural nuances and adapt to individual customer preferences. However, Sinha stressed that human oversight remains crucial. 'Automation and personalization don’t have to be at odds,' he said. 'At scale, personalization can turn customer interactions from transactional to relational, building loyalty and trust.'” - PYMNTS
