Barry Cooper has been with NICE since 2011 and currently serves as the President, NICE Workforce & Customer Experience Division. Barry has more than 25 years’ experience across Enterprise Software, Management Consulting, and Customer facing Services functions.
The AI-based recording solution can be deployed both on-premises and in the cloud
InterACT redefines how organizations record contact center interactions. By using a cloud architecture, either in the cloud or on-premise, InterACT scales orders of magnitudes higher than anything previously in the market. Using AI, InterACT simplifies set up, allowing users to define what they want to record and automating how to do it. In short, InterACT powers agile, comprehensive recording for compliance and quality while paving the way to the cloud and CXone.