The City of Charleston has announced that launch of an interactive texting tool that can allow people and businesses to easily access information and engage with the local government. Citibot lets residents and visitors obtain info on various city affairs, including business licenses, garbage and trash collection, permits, and public meetings. Users can alsoreport issues like potholes, broken street signs, or missed trash pickups.
People’s expectations of high-quality customer service are ever-increasing. Cities like Charleston are leading the way by delivering powerful solutions to maximize efficiency and enhance access to information and vital services.