With a passion for breaking down complex problems into actionable tasks, Bruce is an accomplished strategy and implementation professional. As a lifelong entrepreneur, he possesses hands-on and leadership experience across various disciplines, including finance, operations, sales, and marketing strategy. Bruce have successfully tackled diverse challenges for companies ranging from Fortune 100 corporations to fintech startups. Currently, he leads the Lending Intelligence Practice at JD Power. In this role, he develops and implements client improvement strategies from a data analytical foundation.
J.D. Power: Homeowners Satisfaction with Mortgage Servicers Rises—But Risks Loom
On the surface, mortgage servicers’ efforts to elevate their digital tools and customer service are offsetting challenging market conditions.