Carl Lepper | Source | Senior Director, TMT Intelligence at J.D. Power
Carl Lepper
Carl is a Senior Director in the Global Business Intelligence Division, currently focused on the TMT Practice with prior experience in the Utilities Practice at J.D. Power for the past 18 years. His responsibilities include managing and supporting clients through custom analysis, executive presentations, and consulting. Mr. Lepper also provides oversight of national syndicated studies, including questionnaire design and development, fielding, data analysis, and delivery. In addition to providing support to managing directors, account executives, research operations, and project management with all aspects of each study.
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J.D. Power (http://www.jdpower.com)
Senior Director, TMT Intelligence
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Lower Cost Drives Streaming TV Subscriber Advantage: J.D. Power Study - Telecompetitor
According to the study, the reported monthly average cost for live TV streaming is $75, while cable and satellite is $120.
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It is clear that price has been a main driver in satisfaction, however, satisfaction for streaming is higher than cable and satellite customers across all seven dimensions of the study.
