You don’t actually need to have core systems integration right away, as you don’t need to have that much personalised information ready to get value for a customer. What is important is a seamless transition to an agent.
Banks must start small and ensure that incremental development enables them to learn about their systems, while a sudden, “big bang” launch should be avoided at all costs. That’s according to DNB Bank’s senior IT project manager, Carla Padró.