Banks must start small and ensure that incremental development enables them to learn about their systems, while a sudden, “big bang” launch should be avoided at all costs. That’s according to DNB Bank’s senior IT project manager, Carla Padró.
You don’t actually need to have core systems integration right away, as you don’t need to have that much personalised information ready to get value for a customer. What is important is a seamless transition to an agent.