Carol Juel | Source | EVP, Chief Technology & Operating Officer at Synchrony

As a business leader and technologist, Carol is responsible for building Synchrony’s technology and operations strategy, including the company’s focus on end-to-end technology and operations solutions, creating seamless customer experiences, driving how the company will operate and modernizing engagement with millions of cardholders. During her more than 25-year career, Carol has played a significant role in the development of innovative Synchrony solutions for its partners, customers and employees. Carol is responsible for continuing to evolve new ways of working, including the company’s agile approach to promote speed and drive innovation.

Carol is a passionate advocate for helping employees grow their careers, with a focus on advancing women in technology. Carol was appointed to board chair of Girls Who Code, a nonprofit helping to close the gender gap in technology, and she is the executive sponsor of the Synchrony’s Girls Who Code Summer Immersion and Club Programs. She also serves as the executive sponsor of Synchrony’s Women’s Network, one of eight Synchrony diversity networks which promote diversity, inclusion and belonging throughout the company.

Carol was honored by American Banker as a Most Powerful Woman in Banking Standout in 2021, by the National Diversity Council as one of the Most Powerful Women in Technology in 2021, by ORBIE as the 2019 CIO of the Year and was named one of the most “Influential Women in Payments” by PaymentsSource in 2016 and 2017.