Carrie Miller | Source | Brand Evangelist and Customer Advocate at Helium 10
Carrie Miller
Brand Evangelist and Customer Advocate at Helium 10
Link:
Bio
Edit
Carrie is a Brand Evangelist and Customer Advocate at Helium 10, an all-in-one analytics solution for ecommerce sellers. She speaks mostly to Walmart and Walmart.com related topics.
Employment
Sign up to view all
-
Helium 10 (https://www.helium10.com)
Brand Evangelist and Customer Advocate
Media
Sign up to view all
-
Retailers look for answers as returns grow more complex and costly
Holiday returns are a problem. NRF expects 17.8%, or $158 billion, of merchandise sold during the holiday season will be returned.
Article
Recent Quotes
Sign up to view all
-
This is definitely a good strategy to help reduce returns. I would recommend asking for a reason that the customer is returning the product. Often customers will say they found the product cheaper somewhere else which gives you an opportunity to do a price match by refunding the difference to the customer. This kind of customer service will also build customer loyalty.
