Celia Fleischaker | Source | Chief Marketing Officer at Verint
Celia Fleischaker
Celia is a Marketing Executive with over 20 years of experience developing go-to-market strategies for business-to-business technology organizations. She successfully managed global marketing organizations of publicly and privately held software companies. Celia has significant experience driving organic growth through expansion of geographies, channels, and product lines. She has deep expertise building scale inorganically through the successful execution and integration of numerous mergers and acquisitions.
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Verint (https://www.verint.com/)
Chief Marketing Officer
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New Global Research from Verint Shows Brands Leaning into Technology to Deliver Exceptional Customer Experiences While Lowering the Cost to Serve
MELVILLE, N.Y., March 01, 2023--Amidst the threat of a global recession and budget and talent management challenges, one-third of business leaders lack confidence in their organization’s ability to provide high-quality customer experiences. Additionally, more than 50 percent believe labor issues, budget cuts and/or pressure to reduce costs will have a negative impact on their customer engagement efforts this year.
Article
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Many business leaders believe their digital-first engagement, workforce management and quality and performance efforts have given them a sure footing to improve customer engagement and experience delivery. But the threat of a global recession, budget cuts and a challenging labor market are causing significant disruption.
