I lead the crisis preparation and response team for many of our clients across a wide range of industries-- developing effective crisis plans, conducting media training, and managing emergency responses. When asked to comment on a specific crisis situation or issue, I always try to bring a unique perspective, drawing from my corporate experience and wide range of agency clients, and avoid the typical PR-speak responses.
The best way to win over someone who was not pleased with your project in their area is to be as transparent as you can with your operations and, most importantly, live up to what you say.
Houston Chronicle reporter looks at communications challenges in the energy industry. “Chris Jones, a vice president at Houston’s Pierpont Communications, said responsible corporations have continuous conversations with the community to address their concerns. The public relations expert told me he advises his energy clients to provide ‘open communication upfront so there is no mystery.’ ‘The [...]