Experienced Chief Operating Officer/President with a demonstrated history of leading large Customer Experience (CX) organizations, both Business Process Outsourcing and Captive. Skilled in Service Delivery, Contact Center Operations Management, Customer Relationship Management, Customer Satisfaction and Digital Experience (DX). Proven Senior Executive with a Bachelor Degree in Business Administration focused on Business Administration, Management and Operations, and a Masters Degree in Organizational Leadership.
Customer service agents don’t want to learn from boring slide presentations and six-inch binders. They want engaging, immersive tools that elevate their learning and productivity. Gamification is a highly useful strategy to incorporate into employee training that in turn boosts their engagement, performance, and ultimately customer outcomes.22 April 2021