Craig Martin

Managing Director at J.D. Power and 4 other companies
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  • With only 20% of mortgage customers utilizing mobile technology—which is 2% below 2016—availability and adoption of these services has been slow in coming. Customer expectations are increasing, often influenced by their day-to-day experiences, but servicing is not keeping up.

    5 December 2019
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    5 December 2019
Employment
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