Cristina Fonseca | Source | VP of Product at Zendesk
Cristina Fonseca
Cristina Fonseca started her professional career as an entrepreneur. In 2018, Cristina co-founded Cleverly.ai, an Artificial Intelligence automation startup that got acquired in 2021 by Zendesk, Inc the global leader in customer service software. Cristina is currently VP of Product at Zendesk. She is also an investor and board member of several companies as part of the founding team of Indico Capital Partners, the leading venture capital tech and sustainability focused firm, based Portugal.
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Zendesk
VP of Product
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Zendesk integrates AI with intelligent triage to speed up CX responses
Customer experience vendor Zendesk is making good use of AI technology it gained via the acquisition of Cleverly AI in 2021.
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Zendesk updates focus on customer service AI 'ticket triage' | TechTarget
Zendesk hard-wired customer service AI from Cleverly.ai acquisition into the latest updates, with more features to come.
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AI is transforming CX - three ways it can revolutionise your support function right now
Fast responses and resolutions to their issues are customers’ top priority - AI can make an immediate impact on the burden and complexity for customers and businesses. Zendesk's Cristina Fonseca points to three ways to get the most from AI in retail.
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