Dan Michaeli is CEO and Co-Founder of Glia, the New York-based technology company that has become an industry leader in Digital Customer Service. The Glia platform helps businesses reinvent how they support customers in a digital world. He is an award-winning speaker who has been a contributor to numerous publications including Forbes.
Digital customer service firm Glia agreed to acquire conversational AI technology company Finn AI. Terms of the deal were not disclosed.
This marks a new chapter for Virtual Assistants: Verticalization with Scale. Generic ‘one-size-fits-all’ bot providers have largely failed to meet the full potential of conversational AI, leading to the emergence of vendors focusing on specific industry verticals. Until now, none of the financial services bot vendors have been able to achieve widespread adoption on their own.