Dan Slavin | Source | CEO at CodeBroker

With CS Resolve, customer service representatives can instantly de-escalate customer issues with something of monetary value – such as a 30% coupon offer or a $10 gift card. Not only is the customer made happy, but it virtually guarantees they will continue to do business with the retailer.

Customer-defined reward choices and delivery options are pre-built into the solution’s menus and transacted with just a few mouse clicks.