AI-Driven Insights Revolutionize Decision-Making in Business
Daniel highlights the need for CX Automation platforms to unify data and drive AI outcomes. He emphasizes, "Feeding accurate data to AI systems ensures bias-free insights." Real-world applications, like Verint’s Genie Bot, showcase AI's transformative impact on customer service. Daniel predicts explainable AI will be crucial for building trust and validating AI-driven decisions in the future.