As VP & Head for Banking, Financial Services, and Insurance at Blue Prism, I enjoy having open and transparent conversations with business and technology leaders to understand where they are currently on their automation journey. This allows me to identify potential opportunities to close implementation gaps with proven methodologies and emerging toolsets.
As a seasoned global professional with 30 years of experience leading transformative change, I use my experience to help organizations navigate through complex cultural and technological terrain to streamline and automate processes, increase volume throughput, upskill frontline employees, and improve the customer experience. Having successfully delivered high-impact outcomes in several industries, I also teach at the University of Toronto and am a guest faculty lecturer at McGill University where I share real-world stories with undergrad and graduate business students.
In leading my own team, I like to create a collaborative culture where we can work together to propose and develop solutions for client problems. I’m also an advocate of continuous learning, as this enables us to stay one step ahead of our clients’ changing needs.
Intelligent automation systems can play a major role in helping financial services firms keep up with increasingly complex regulations, but keeping these systems secure and protected from cyberattacks is critical.
Like a human workforce, a digital workforce requires security, oversight and governance, especially in highly regulated industries such as financial services where regulatory compliance is critical. Strict controls on how digital workers are configured, managed and approved should be implemented not only to enable easier compliance with regulatory frameworks but also to guard against the (very small) chance of misuse of digital workers by malicious employees. Building a secure environment for digital workers can reduce the threats of scaled theft/fraud and cyber-attacks such as denial of service, malicious corruption of data and more.