David Druey is Florida regional president for Centennial Bank, a customer-focused community bank with more than 165 current branches in Arkansas, Florida, Alabama, and New York. In this role, he oversees the bank’s Florida locations while managing margins, costs, and efficiency, with a strong focus on asset and credit quality.
Being upfront with customers helps build good relationships, says a longtime Florida banking executive. Picking up trash helps build even better relationships with employees.
Banks tend to string people along and then not get the loan done. To me if you can do the loan, great. But if you can’t do the loan, tell the person.