David Kenny | Source | CEO & Chief Diversity Officer at Nielsen
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Machines are actually better at predicting what people are going to watch. What we have to train humans on is to trust the machines, don’t override them even if you don’t like the answer.
24 September 2019
Media
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24 September 2019article
Brands Should Prep For AI-Powered Customer Engagement - DTC DailyOrganisations need to trust machines to do a job, and prepare for a future where bots will provide better customer engagement.
Employment
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Nielsen
CEO & Chief Diversity Officer
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