Denese Waiters, MBA | Source | Senior Director, Customer Experience Intelligence at J.D. Power
Denese Waiters, MBA
Senior Director, Customer Experience Intelligence at J.D. Power
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Denese has an MBA and extensive experience in customer service, contact centers, consulting, public speaking, strategy facilitation, project management, training, and sales. She is an out of the box thinker, recognized for her authenticity, collaborative leadership style, and strong communication skills.
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J.D. Power (http://www.jdpower.com)
Senior Director, Customer Experience Intelligence
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J.D. Power U.S. Cross-Industry Customer Service Experience Study
In the modern customer service environment, easy and frictionless make for a winning combination, but engaging with customer service can
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The goal of elevating the customer experience should be a strategic imperative for all brands. It is not enough to simply deliver good service. For brands to get a boost in customer advocacy and improve customer satisfaction, they need to consistently strive for great-to-perfect service.
