Derek has been a pioneer in digital banking and financial technologies for more than two-decades, having helped launch the world's first online bank, before selling it and helping numerous organizations modernize their systems and evolve their approaches to customer and client service.
Prior to joining Galileo, Derek was vice president of Global Financial Services at Google Cloud, responsible for partnering with banks, insurance companies, fintechs and other financial services entities to redefine their core business units and transition to leading-edge, digital-first operations.
Earlier in his career, he was vice chair and chief digital officer for U.S. Bank, global head of client solutions for BBVA and chief design and digital officer at Barclays. He also served as the technology ambassador for London, actively promoting the U.K. market as a fintech capital.
Derek holds an MBA from The Wharton School of the University of Pennsylvania and a bachelor’s degree from Utah State University. He lives in Utah with his wife and their four children.
We’re long past the tipping point for traditional banks to innovate at the pace of their digital-first counterparts.
In this week’s Friday Conversation we were fortunate enough to have Derek White, CEO of Galileo Financial Technologies, come and speak as our guest. Galileo Financial Technologies, LLC is headquartered in Sandy, UT, and focuses on enabling fintechs, banks, emerging and established brands to build differentiated financial solutions that deliver exceptional, customer-centric experiences. As the man behind Galileo’s wheel, Derek strives to create a successful, digital financial ecosystem in Utah’s economy. Outline of the conversation: 0:00 Introduction to Derek White 4:00 Changing with technology 10:00 Monetization of human decisions 17:15 Mentors on decision making 22:30 Important principles to life 31:00 Succesful ecosystems 40:00 Implications of artificial intelligence 46:30 Audience Q&A Social: Twitter - https://twitter.com/siliconslopes Instagram - https://www.instagram.com/siliconslopes/ LinkedIn - https://www.linkedin.com/company/silicon-slopes/ Apple Podcasts - https://podcasts.apple.com/us/podcast/silicon-slopes-conversations/id1610008578 Spotify Podcasts - https://open.spotify.com/show/2w5buFysB3Fqo3MSXNaMOa?si=c747ca0bdbd34117
An Interview With Kieran Powell
For businesses, financial institutions and FinTechs looking to reduce risk and capture opportunity in uncertain times, the advice is clear: use technology and smart strategies to get the most from your data. Break down the silos, invest in cleaning and intelligently caching your data, ensure it can be easily called upon and most importantly, use the insights to deliver outstanding services and customer experiences.
Companies often build a chatbot to save costs, and in doing so, they’re gambling with their most important asset: their customers. Think “customer first” and implement a chatbot that truly anticipates what a customer wants. Leveraging modern technology that uses natural language processing and empathic AI to react to customer sentiment helps maintain trust, and that trust is the foundation of your customer relationship.