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Derek White

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Derek has been a pioneer in digital banking and financial technologies for more than two-decades, having helped launch the world's first online bank, before selling it and helping numerous organizations modernize their systems and evolve their approaches to customer and client service.

Prior to joining Galileo, Derek was vice president of Global Financial Services at Google Cloud, responsible for partnering with banks, insurance companies, fintechs and other financial services entities to redefine their core business units and transition to leading-edge, digital-first operations.

Earlier in his career, he was vice chair and chief digital officer for U.S. Bank, global head of client solutions for BBVA and chief design and digital officer at Barclays. He also served as the technology ambassador for London, actively promoting the U.K. market as a fintech capital.

Derek holds an MBA from The Wharton School of the University of Pennsylvania and a bachelor’s degree from Utah State University. He lives in Utah with his wife and their four children.

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  • For businesses, financial institutions and FinTechs looking to reduce risk and capture opportunity in uncertain times, the advice is clear: use technology and smart strategies to get the most from your data. Break down the silos, invest in cleaning and intelligently caching your data, ensure it can be easily called upon and most importantly, use the insights to deliver outstanding services and customer experiences.

  • Companies often build a chatbot to save costs, and in doing so, they’re gambling with their most important asset: their customers. Think “customer first” and implement a chatbot that truly anticipates what a customer wants. Leveraging modern technology that uses natural language processing and empathic AI to react to customer sentiment helps maintain trust, and that trust is the foundation of your customer relationship.