Erik is one of the world's foremost experts on AI in the workplace, director of the Stanford Digital Economy Lab and the Jerry Yang and Akiko Yamazaki Professor and Senior Fellow at the Stanford Institute for Human-Centered AI (HAI). He is also the cofounder of Workhelix, a company that helps businesses identify their most valuable generative AI opportunities. Erik coauthored a groundbreaking 2023 study on generative AI in the workplace that found GenAI reduced churn, raised employee satisfaction and improved the performance of new employees by double digits in a matter of months.
Business leaders are struggling to understand how seriously they should take generative AI. It has already displayed breathtaking powers to create new content and is used to do things such as write software, transcribe physicians’ interactions with their patients, and let people converse with a CRM system. But it is far from perfect: It can produce distorted or entirely fabricated output and can be oblivious to privacy and copyright concerns. Is its importance being overblown? Are its risks worth the potential rewards? How can companies figure out where best to apply it? How should they go about taking their first steps? This article will provide guidance.
The Stanford professor on what generative AI will mean for productivity, jobs and the society of the future
The focus of much discussion is on how it will replace jobs, but nothing is inevitable.
Financial Times 1/30/2024:"We are still in the early stages of the gen AI revolution. While developers like OpenAI and Google are making significant investments in computing power to build ever-larger models, most users are just in the exploration and early deployment stages."
https://www.ft.com/content/b71759fe-397b-4688-bc81-b082edb25f31
Business Insider (coverage of WEF session at Davos): 1/17/2024
"We studied how you could use generative AI to help the call center operators do a better job and within three to four months, they were already on average about 14% more productive — more calls per hour...They also had higher customer satisfaction, they also had less employee turnover. So stockholders, customers, workers all were better off."
"I see a coming productivity boom. I see about a doubling of productivity growth in the coming decade as a result of these technologies."
Fortune 9/26/2023