Frank is the Vice President and is an AI Evangelist at Verint Systems, the customer engagement company. He is skilled in SaaS, enterprise software, cloud computing, call center, and customer experience management.
Revolutionizing customer experiences, AI analytics is boosting personalization, predicting churn, elevating sentiment analysis and more.
This creates an end-to-end life cycle of conversational access to analytics for CX leaders, customized workflows for contact center agents, and personalized customer journeys.