Frank Schneider | Source | Vice President, AI Evangelist at Verint

Frank highlights AI's role in enhancing customer journey mapping, sentiment analysis, and predictive analytics. "AI enables hyper-personalized experiences," he notes, ensuring scalability through modular systems. Compliance with GDPR and CCPA is achieved via vigilant data collection and transparency. Overcoming AI integration challenges involves team training, system extensibility, and data quality governance, ensuring reliable AI outputs and informed decision-making.