Frank Schneider | Source | Vice President, AI Evangelist, Verint at Verint

Frank explains, “AI enhances call center efficiency by automating workflows and providing real-time assistance.” AI agents, equipped with robust knowledge management, offer personalized self-service and support. While AI aids in repetitive tasks, it complements rather than replaces human agents, ensuring seamless customer experiences. Integrating AI and human interactions is key to revolutionizing customer service.