Frederic is the Vice President and AI Innovation Expert Services Lead at CGI. With expertise spanning AI, human-centered design and agile delivery, he has been advising clients for more than 20 years on how to build and innovate robust and responsible ecosystems that deliver ROI-led transformation— stressing the importance of human judgment and oversight in transformations. He advocates balancing AI's possibilities with pragmatic solutions tailored to clients' needs and cultures. His specialty areas include guiding clients on the safe adoption of generative models, computer vision applications, cloud-based AI platforms, and proving value before scaling. He thrives when collaborating with cross-functional teams to evolve AI maturity in a thoughtful, staged manner.
Artificial intelligence continues to become more sophisticated, and as it does, the human-machine partnership evolves. Chief information officers are facing a constant change management issue for 2025 and beyond.
The jobs of tomorrow won’t just call for new skills—they’ll demand a new mindset. In a shifting economy powered by AI and innovation, how we think, adapt and solve problems may matter more than what we already know.
Fred discusses how AI agents perform in dynamic environments like call centers or operational systems.