FM

Frederic Miskawi

Vice President, AI Innovation Expert Services Lead at CGI
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Frederic is the Vice President and AI Innovation Expert Services Lead at CGI. With expertise spanning AI, human-centered design and agile delivery, he has been advising clients for more than 20 years on how to build and innovate robust and responsible ecosystems that deliver ROI-led transformation— stressing the importance of human judgment and oversight in transformations. He advocates balancing AI's possibilities with pragmatic solutions tailored to clients' needs and cultures. His specialty areas include guiding clients on the safe adoption of generative models, computer vision applications, cloud-based AI platforms, and proving value before scaling. He thrives when collaborating with cross-functional teams to evolve AI maturity in a thoughtful, staged manner.

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  • AI Agents Revolutionize Commerce: Efficiency and Competition on the Rise
    Frederic highlights that AI agents enhance customer service by improving response times and resolution rates. He advises companies to adopt flexible, componentized architectures. "Open-source solutions offer cost-effective alternatives," he notes. Businesses should focus on adaptable systems to balance innovation and efficiency, ensuring scalable AI agent deployments.