Gopi is a Principal and Partner at ZS Associates. He brings 15-plus years of consulting and executive experience to his role as principal. The projects Gopi leads are focused on big data, advanced data science, customer analytics, pricing, and sales and marketing effectiveness.
If you have a good member base, right then AI immediately can help you leapfrog some of your legacy traditional problems, because personalization is now an expectation from the customer. Maybe 10 years back it was a bit more optional, but now you expect it as a consumer that I want something relevant from the corporation.
Triumph International partners with Indian consulting firm ZS on a pilot program that nets a 40 percent conversion lift.